This is BITPoint Hong Kong Customer Support Center.
Thank you for your continuous support.
The expected hard fork of Ethereum (ETH) around January 16th was postponed, 7,280,000 Blockchain hard fork are now scheduled to take place on February 28thto March 2nd(Hong Kong time)
For this matter, our company plan to suspend the ETH transfer service before the hard fork until the operation of the service is stable.
We will inform you when the service will be suspended.
In the meantime, all services related to Bitcoin (BTC), Bitcoin cash (BCH) and Litecoin (LTC), and XRP (XRP) as well as fiat currency's deposit/withdrawal services are providing as usual.
We will inform you our further solutions in time, you can also log on our trading platform for the latest information.
Thank you for your understand and apologize for any inconveniences may cause to you.
Intend to protect customers' assets, we will pay close attention to the latest trend of blockchain and be ready to respond at any time.
In addition, please kindly understanding we are likely to send an emergency notice of suspension of the ETH transfer and related services.
BITPoint Hong Kong - Customer support
Email : firstname.lastname@example.org